Success in the next normal demands operational excellence.

It’s almost cliche to talk about the speed of change—and the volatility that comes with it. Companies that thrive in these times are cutting through the noise and moving fast to connect strategy, technology, and operations.

They are dealing with increased complexities: shifting trade flows, supply scarcities, talent shortages, all to meet evolving consumer demands. New hybrid ways of living and working are changing how, when, and where services are delivered to customers. Real estate requirements are shifting as people do—and in many cases, don’t—get back to the office. Procurement functions are navigating converging forces: uncertain market inflation, capacity constraints, and supply-chain disruptions which are all challenging traditional ways to save.

And underpinning all of this? An increased sense of urgency for companies to play their part in tackling global challenges from combatting climate change to creating equal opportunities in the future of work.

Now, more than ever, companies need to ensure that their operations are resilient. Ready to deliver exponential efficiencies, remain flexible, and have the agility to build new businesses and move into new markets - at speed.

In each episode, we’ll consider the challenges companies and economies are facing, and the opportunities leaders can seize for competitive advantage. We’ll look at how to connect boardroom strategy to the frontlines, ways to increase performance, where and when to infuse operations with technology, and why empowering the workforce with skills and capabilities is key to success.

The series begins with an exclusive discussion with Airbus’s Sebastian Peters and McKinsey’s Knut Alicke on building supply chain resilience.

Subscribe today to hear from leaders around the world on why, for operations, the time is now!

Meet Your Hosts

Christen Hammersley

Global Director of Communications
Operations practice

Daphne Luchtenberg

Director, Reach & Relevance