• Interview
    The end-to-end mindset: An interview with Priyan Fernando of American Express

    As leader of Global Business Services, Priyan Fernando has transformed the way American Express delivers internal services. As leader of Global... Read Details

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  • Interview
    From internal service provider to strategic partner: An interview with the head of Global Business Services at P&G

    P&G’s support services have made a ten-year journey that many global corporations are studying with interest and, perhaps, envy.
    P&G... Read Details

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  • Whitepapers
    Building a better back office: Transforming support functions to drive strategic value

    Leading companies deliver significant cost savings in support functions while simultaneously improving effectiveness. Here's how.

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  • Whitepapers
    Under Pressure

    As the US economy continues to struggle in the aftermath of the 2008-2009 recession, most federal and local agencies are under intense budgetary... Read Details

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  • Whitepapers
    Taking shared services to a whole new level

    Certain leading companies across industries have turned their global business services organizations into strategic sources of efficiency and... Read Details

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  • Whitepapers
    The New Allure of Onshore Locales for IT Services

    This article shows how companies that must locate their IT-services organizations onshore to meet regulatory and other requirements could benefit... Read Details

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  • Whitepapers
    Taking Captive Offshoring To The Next Level

    Offshore centers have grown steadily over the last decade: they now employ almost half a million people. They have also expanded the scope of... Read Details

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  • Whitepapers
    Rebalancing Your Sourcing Strategy

    As data and analytics transform the business landscape, they place a range of new demands on top teams, which often lack the management capacity... Read Details

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  • Whitepapers
    The globally effective enterprise

    Today’s technology enables integrated operations that can change the globalization penalty into a premium.

    International operations beget... Read Details

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