As leader of Global Business Services, Priyan Fernando has transformed the way American Express delivers internal services. As leader of Global... Read Details
P&G’s support services have made a ten-year journey that many global corporations are studying with interest and, perhaps, envy.
P&G... Read Details
Leading companies deliver significant cost savings in support functions while simultaneously improving effectiveness. Here's how.
As the US economy continues to struggle in the aftermath of the 2008-2009 recession, most federal and local agencies are under intense budgetary... Read Details
Certain leading companies across industries have turned their global business services organizations into strategic sources of efficiency and... Read Details
This article shows how companies that must locate their IT-services organizations onshore to meet regulatory and other requirements could benefit... Read Details
Offshore centers have grown steadily over the last decade: they now employ almost half a million people. They have also expanded the scope of... Read Details
As data and analytics transform the business landscape, they place a range of new demands on top teams, which often lack the management capacity... Read Details
Today’s technology enables integrated operations that can change the globalization penalty into a premium.
International operations beget... Read Details
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